Portrait Club is a highly rated, 5 star Black and White portrait studio and our dedicated team is committed to giving a fully professional experience to everyone we work with. Like any in demand small business, we require a confirmation fee to reserve your date and time. This fee is credited to any purchase you choose to make at your ordering session, or is cheerfully refunded subject to you attending your portrait session and ordering session. This helps to ensure that we are working with committed clients who value professional portrait photography.

BOOKING CONFIRMATION / RETAINER FEE
Portrait Club is a high-end, reservation-based portrait studio. When you book a session, your appointment time is reserved exclusively for you, and other clients are turned away.
A reservation retainer is required to secure your session.
This retainer is applied toward any purchase made at your photo viewing appointment.

Refund Eligibility
Your reservation retainer is only eligible for refund under the following conditions:

•  You attend your scheduled portrait session, and 
• You attend your photo viewing/ordering appointment, and
• You choose not to purchase any images

If all conditions are met, the studio may offer a complimentary reshoot.

• Reshoots are offered as a courtesy and are not guaranteed
• If a reshoot is provided and you again choose not to purchase after attending the second session and viewing appointment, your retainer will be refunded in full

Determination of dissatisfaction and eligibility for a reshoot is at the sole discretion of Portrait Club.

Refunds are not provided for cancellations or missed appointments, regardless of the reason, as your session time is reserved exclusively for you.

Cancellations & Rescheduling
If you cancel your session, the retainer is not refundable, regardless of how much notice is given.
If you fail to attend the session or the viewing appointment, the retainer is forfeited.
Cancellations made within 24 hours of your appointment automatically forfeit the retainer.
If you cancel or reschedule more than two times, the retainer will be forfeited and a new retainer will be required to book again.
If you cancel before attending your session (and it is not within the 24-hour window or beyond the allowed number of reschedules), the retainer may be held as a studio credit or transferable gift voucher at the studio’s discretion.

Special Sessions
For Headshots, Pop-Up Studios, Charity Projects (Book Projects), and Holiday Specials , retainers are not refundable.

Agreement
By scheduling and paying your reservation fee, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.