Portrait Club is a highly rated, 5 star Black and White portrait studio and our dedicated team is committed to giving a fully professional experience to everyone we work with. Like any in demand small business, we require a confirmation fee to reserve your date and time. This fee is credited to any purchase you choose to make at your ordering session, or is cheerfully refunded subject to you attending your portrait session and ordering session. This helps to ensure that we are working with committed clients who value professional portrait photography.
BOOKING CONFIRMATION / RETAINER FEE
We are a small, high-end portrait studio and reserve limited session times based on photographer availability. When you book a session, we dedicate that time exclusively to you, and our photographers turn away other work as a result. For this reason, a reservation retainer is required to secure your session. This is not an additional fee; it is applied toward any purchase you make.
Refund Eligibility
Your reservation retainer is refundable only if you attend your scheduled photo session AND your photo-viewing/ordering appointment, and you decide not to make a purchase after viewing your images.
Refunds are not provided if you cancel your session or do not attend.
Cancellations & Rescheduling
If you cancel your session, the retainer is not refundable, regardless of how much notice is given.
If you fail to attend the session or the viewing appointment, the retainer is forfeited.
Cancellations made within 24 hours of your appointment automatically forfeit the retainer.
If you cancel or reschedule more than two times, the retainer will be forfeited and a new retainer will be required to book again.
If you cancel before attending your session (and it is not within the 24-hour window or beyond the allowed number of reschedules), the retainer may be held as a studio credit or transferable gift voucher at the studio’s discretion.
Special Sessions
For Headshots, Pop-Up Studios, Charity Projects (Book Projects), and Holiday Specials (including Santa sessions), retainers are not refundable.
Agreement
By scheduling and paying your reservation fee, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
